Okay

NEW SUPPORT SITE! PLEASE READ.

I've moved off the old antiquated support system, for a few reasons namely the continual problems with the outdated SupportPress theme that caused me to have to run a really old version of WordPress, a server that was overworked causing slow load times and bad user experience, among other things.

The one unfortunate thing with the move was I couldn't port existing open tickets over as the system is 100% different, so if you had an open request please reopen your ticket and we'll get back to you shortly, thanks for your understanding and this move was for you guys I'm sure you'll be 200% happier with the experience.

Thanks for purchasing one of my premium themes! I pride myself on supporting my customers — if you're experiencing trouble getting setup, I'll do my best to answer your questions as soon as possible. Support covers getting setup, trouble using any features and bug fixes. I unfortunately can't provide support for modifications or 3rd party plugins.

Theme support is only offered to verified customers, through this site — any other method will be redirected back here. Please search the knowledge base articles before submitting a ticket.

  Featured Articles

I get a "Broken Theme/Stylesheet Missing WordPress" error when uploading or activating?

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing" error message being displayed when trying ...

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How do I update my theme to the latest version?

You have two options using the Envato WordPress Toolkit plugin to update all within the admin, quickly and ...

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How do I customize my theme?

First off I'd recommend using a Child Theme, some of my newer themes come packed with a Child Theme Generator (http://www.screenr.com/tbos). After you've created ...

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  Public Ticket Activity

Daniel Send copy of email   Updated 8 hours ago   3   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Daniel:Right, i have interest on this. how much and how i pay it? Daniel Colour Stile on skin makes no sense   Updated 8 hours ago   3   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Daniel::) Thanks !! Solved... Daniel Change Color on Header   Updated 8 hours ago   3   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Daniel::) Thanks !! Solved... jorge Install   Updated 9 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from jorge:I have tried to install the theme but always gets the tryagain, i have uploaded the theme through FTP, and the theme wont show in WP themes zone to activate it. https://www.cubomaestro.mx user ... Kevin Can't translate Property features   Updated 11 hours ago   2   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,The statuses and features actually come from the Contempo Real Estate Custom Posts plugin so you’ll need to translate them separately from the theme go into Loco Translate > Manage Translations ... Mark How to download media   Updated 11 hours ago   4   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Hi Mark,You can download media images via FTP OR you can have a look at following plugin:https://wordpress.org/plugins/downml/screenshots/ Kathia Remove Current Day Spa Logo   Updated 12 hours ago   4   WP Day Spa & Salon WordPress Theme Most recent comment from Hina Sultan:Here you go!#masthead .site-logo{ display:none!important; } Aaron Gold Slider and other question   Updated 12 hours ago   3   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Hi Aaron,#1There is no option available in theme by default, You need to customize to achieve your desired feature.#2You can change Find A Home Text from menus via Appearance > Menus#Fo Blog ... Joni Agent Contact Email   Updated 12 hours ago   6   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Joni:Thank you! Much appreciated! Miller Disable Posts Slider   Updated 13 hours ago   2   WP Pro Real Estate 6 Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,You can hide slider by using custom css via Theme Settings..single .post-thumb .flexslider { display: none; } ciprian missing listing menu from admin page   Updated 13 hours ago   2   WP Pro Real Estate 5 Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,Please post admin login details so I can look into this issue for you, it’s secure.Note: Please Mark Ticket Private when sharing Admin login details. KC Reordering listing photos   Updated 14 hours ago   1   WP Pro Real Estate 3 Responsive WordPress Theme Most recent comment from KC:My client noticed that they are unable to reorder listing images after uploading them to a listing. I am able to click and drag the images to reorder them, but when I close the modal and republish ... Josianne javascript conflict with contact form   Updated 16 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Josianne:I added a contact for 7 to my footer and it is not working. Here's the error my coder found...Need to contact the author of the theme and tell them about the conflict between the accordion script ... Mladen Distance between header content   Updated 17 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Mladen :I want to be able to remove the distance between the header and the content - see the link (there is a gap between the video background and the header, which I want removed)http://bit.ly/1UR0gMEAlso ... katy updating theme   Updated 20 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from katy:URGENT PLEASEI figured out how to update the theme but 1. its disconfiguring the child theme, 2. before and after the update the menus stopped working, none of the sub menus are appearing. ...
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