Okay

NEW SUPPORT SITE! PLEASE READ.

I've moved off the old antiquated support system, for a few reasons namely the continual problems with the outdated SupportPress theme that caused me to have to run a really old version of WordPress, a server that was overworked causing slow load times and bad user experience, among other things.

The one unfortunate thing with the move was I couldn't port existing open tickets over as the system is 100% different, so if you had an open request please reopen your ticket and we'll get back to you shortly, thanks for your understanding and this move was for you guys I'm sure you'll be 200% happier with the experience.

Thanks for purchasing one of my premium themes! I pride myself on supporting my customers — if you're experiencing trouble getting setup, I'll do my best to answer your questions as soon as possible. Support covers getting setup, trouble using any features and bug fixes. I unfortunately can't provide support for modifications or 3rd party plugins.

Theme support is only offered to verified customers, through this site — any other method will be redirected back here. Please search the knowledge base articles before submitting a ticket.

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How do I update my theme to the latest version?

You have two options using the Envato WordPress Toolkit plugin to update all within the admin, quickly and ...

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How do I customize my theme?

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  Public Ticket Activity

Marc Gallery photos in portrait format   Updated 38 minutes ago   9   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Chris Robinson:Update to the version below, I found a bug with the Smootheight option that will allow you to have varying slide heights and not just expand to the tallest image it'll animate up and ... FRIN GRAPHICS Font Settings Not Saving   Updated 56 minutes ago   6   WP Provisions Restaurant & Bar WordPress Theme Most recent comment from Chris Robinson:Please see this article I linked below it covers updating and replacing the theme via FTP.https://contempo.ticksy.com/article/5970/ Greg Mobile menu and logo fail   Updated 3 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Greg:I have multiple issues with this theme thus far.The menu, when opened on a mobile device, does not scroll.The logo is too large on smaller mobile screens, so I'd like to know where I have to put code ... Mishan Rental Site - different rates for different seasons   Updated 3 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Mishan:I am using the "Rental" template. Is there a way to show different nightly rental rates for different seasons? Similar to the example (photo)... Willy Adjust to motorbike dealer   Updated 3 hours ago   2   WP Pro Automotive 2 Responsive WordPress Theme Most recent comment from Chris Robinson:It pretty much does already support motorcycles as you can see the Ducati on the demo site, but if you need more specific features this will require jumping into some code, please see the following ... Ethan Services Page Header Background Image   Updated 3 hours ago   3   WP Day Spa & Salon WordPress Theme Most recent comment from Ethan:The website is currently protected under a "under construction" page. I have included a screenshot. It has now become clear to me that the bpage header background image is rotating through the media ... Daniel Maps Show just 2 or 3 properties   Updated 3 hours ago   4   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Chris Robinson:This could be a host of different things, the API returning results slow, server memory settings (suggest upping those and testing via php.ini), I think the main thing is you're returning a TON of ... katy updating theme   Updated 4 hours ago   4   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from katy:this has been resolved Kevin Can't translate Property features   Updated 5 hours ago   3   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Kevin:I tried using PO edit and Loco Translate and both do not work at all.is the PHP ready to receive the translation?Theme is up to date by the way. Alex Map in listings search page   Updated 6 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Alex:Hi, Since last update the map desapeared. in tahis page:http://aspri.es/en/?search-listings=trueCould you help me?Thanks. Josianne javascript conflict with contact form   Updated 23 hours ago   2   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,I'm afraid we do not provide support for 3rd party plugin - you will need to customize the theme code to achieve this (Plugin integration). Please notice that customizations of this nature are ... Daniel OUT from frontend not redirect   Updated 23 hours ago   4   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,Please post admin login details so I can look into this issue for you, it’s secure.Note: Please Mark Ticket Private when sharing Admin login details. Lubos Novotny Problem displaying properties   Updated 23 hours ago   2   WP Pro Real Estate 6 Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,The correct version of plugin CT Real Estate Custom Posts is v1.0.0 once you’ve installed, DONT UPDATE IT via the admin. Just ignore the update notification its unfortunately outside my ... kevin Adjust Tint on page header image   Updated 1 day ago   2   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Duplicate ticket https://contempo.ticksy.com/ticket/662785 Pritesh RE:Not mobile freindly   Updated 1 day ago   2   WP Pro Real Estate 6 Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,It is opening on mobile and working, Please try open in mobile rather testing online.
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