Okay

NEW SUPPORT SITE! PLEASE READ.

I've moved off the old antiquated support system, for a few reasons namely the continual problems with the outdated SupportPress theme that caused me to have to run a really old version of WordPress, a server that was overworked causing slow load times and bad user experience, among other things.

The one unfortunate thing with the move was I couldn't port existing open tickets over as the system is 100% different, so if you had an open request please reopen your ticket and we'll get back to you shortly, thanks for your understanding and this move was for you guys I'm sure you'll be 200% happier with the experience.

Thanks for purchasing one of my premium themes! I pride myself on supporting my customers — if you're experiencing trouble getting setup, I'll do my best to answer your questions as soon as possible. Support covers getting setup, trouble using any features and bug fixes. I unfortunately can't provide support for modifications or 3rd party plugins.

Theme support is only offered to verified customers, through this site — any other method will be redirected back here. Please search the knowledge base articles before submitting a ticket.

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I get a "Broken Theme/Stylesheet Missing WordPress" error when uploading or activating?

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How do I update my theme to the latest version?

You have two options using the Envato WordPress Toolkit plugin to update all within the admin, quickly and ...

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How do I customize my theme?

First off I'd recommend using a Child Theme, some of my newer themes come packed with a Child Theme Generator (http://www.screenr.com/tbos). After you've created ...

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  Public Ticket Activity

Jenna listings are not displaying   Updated 1 hour ago   2   WP Pro Real Estate 5 Responsive WordPress Theme Most recent comment from Jenna:I guess it worked after all, or the activating/deactivating I went through finally helped Maggie where is the 23 September 15 update???   Updated 2 hours ago   2   WP Pro Real Estate 5 Responsive WordPress Theme Most recent comment from Maggie:This is in reply to tickets: 665823, 665965 and 665964I've downloaded the theme from ThemeForest.net! Still all the same problems. You asked for login to the website. Here it ... Miller Disable Posts Slider   Updated 3 hours ago   5   WP Pro Real Estate 6 Responsive WordPress Theme Most recent comment from Miller:Thank you, issue resolved. Marc Translate Listing Info in backend   Updated 5 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Marc:hello,how to translate the strings (descriptions) you can see at screenshot behind the fields. i tried with say what, but no success... Hollyce Top navigation will not show up   Updated 5 hours ago   1   WP Day Spa & Salon WordPress Theme Most recent comment from Hollyce:The top navigation will not show up on my test site. I created a menu under Appearance--> menus, but when I go to the "Customize" option the theme only shows options for making that menu the right ... Daniel Testimonials   Updated 8 hours ago   3   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Daniel:I have added 23 testimonials in total, all of them "published" and all of them containing the category customer_testimonials. Daniel Images upload on front do not shows on back   Updated 9 hours ago   5   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,We are looking into this issue, most probably we will release an update for this issue today/tomorrow. You will be notified about theme update via Themeforest soon. Владимир Contempo Mortgage Calculator Widget not translates with WPML string   Updated 9 hours ago   2   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,Contempo Mortgage Calculator Widget all localized with its own language folder and files. ciprian missing listing menu from admin page   Updated 10 hours ago   3   WP Pro Real Estate 5 Responsive WordPress Theme Most recent comment from Hina Sultan:Sorry we dont work on remote sessions, You can post temporary login details here which you can delelte once your issue is resolved. Mishan Rental Site - different rates for different seasons   Updated 10 hours ago   2   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,I'm afraid, this option is not available in current version of theme. But I've just added it to the official request list on your behalf so it can get reviewed for a future update by our ... Ethan Services Page Header Background Image   Updated 10 hours ago   4   WP Day Spa & Salon WordPress Theme Most recent comment from Hina Sultan:1) set background image in top header?See here at: http://www.awesomescreenshot.com/image/807399/978f38d841a955f88bfa7e433e46317d Marty Change Login Button Color   Updated 10 hours ago   2   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,Yes, you can change it via custom css. Please read KB article:How do I customize my theme? Aram regarding consultant theme   Updated 10 hours ago   2   WP Consultant — Responsive Multipurpose Theme Most recent comment from Hina Sultan:Hi,Here is the fix for issue:Open file consultant/loop.php at line number 45Replace # with : Kevin Pott Can't modify some info in the front end   Updated 11 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Kevin Pott:Here are the credentials to see what is happening.URL : habec-immobilier.com/adminLogin: marcoPass : cinetic6185Please help! Kevin Pott Can't translate Property features   Updated 11 hours ago   5   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Kevin Pott:Hi Hina,I just posted them in a different ticket because I had more questions/problems.Thanks
https://contempo.ticksy.com/