Okay

NEW SUPPORT SITE! PLEASE READ.

I've moved off the old antiquated support system, for a few reasons namely the continual problems with the outdated SupportPress theme that caused me to have to run a really old version of WordPress, a server that was overworked causing slow load times and bad user experience, among other things.

The one unfortunate thing with the move was I couldn't port existing open tickets over as the system is 100% different, so if you had an open request please reopen your ticket and we'll get back to you shortly, thanks for your understanding and this move was for you guys I'm sure you'll be 200% happier with the experience.

Thanks for purchasing one of my premium themes! I pride myself on supporting my customers — if you're experiencing trouble getting setup, I'll do my best to answer your questions as soon as possible. Support covers getting setup, trouble using any features and bug fixes. I unfortunately can't provide support for modifications or 3rd party plugins.

Theme support is only offered to verified customers, through this site — any other method will be redirected back here. Please search the knowledge base articles before submitting a ticket.

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I get a "Broken Theme/Stylesheet Missing WordPress" error when uploading or activating?

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How do I update my theme to the latest version?

You have two options using the Envato WordPress Toolkit plugin to update all within the admin, quickly and ...

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How do I customize my theme?

First off I'd recommend using a Child Theme, some of my newer themes come packed with a Child Theme Generator (http://www.screenr.com/tbos). After you've created ...

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  Public Ticket Activity

Daniel Maps Show just 2 or 3 properties   Updated 2 hours ago   7   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Daniel:Nice Chris, and whats is the config u recomended for php.ini ? Marc Gallery photos in portrait format   Updated 2 hours ago   10   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Daniel:Love this Upadate !!!! Daniel Freaking 0 always back   Updated 2 hours ago   3   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Daniel:Hi Hina, I deleted this many times, but, the 0 backs ! Like i explain on my ticket : "I delete this 0 (zero) and he backs. Why ? " Karim Admin session very slow   Updated 4 hours ago   2   WP Pro Automotive 2 Responsive WordPress Theme Most recent comment from Karim:Hi, I think that if only a few themes have this bug after an update, this is a theme problem, not a wordpress world update one. Thank god, after a week of work on it, i found the THEME script which ... Kevin Pott Can't translate Property features   Updated 4 hours ago   4   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,Please post admin login details so I can look into this issue for you, it’s secure.Note: Please Mark Ticket Private when sharing Admin login details. Parker IDX support for My Theme   Updated 5 hours ago   1   WP Pro Real Estate 2 WordPress Theme Most recent comment from Parker:There is nothing listed for IDX support under help documentation for WP Pro Real Estate 2 it is advertised on the theme before I purchased it, where can I integrate this? Being responsive and having ... Chris Catalano status banner   Updated 5 hours ago   2   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Chris Catalano:You can close this. I saw the knowledgebase article. Chris Catalano How to sort search results   Updated 7 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Chris Catalano:Hello,Is there a way to specify the sort order of search results? For instance if someone searches from the homepage for a specific city we would want the results to show 'for sale' listings before ... Chris Catalano Search for 'not equal'   Updated 7 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Chris Catalano:Hello, I'm trying to add a custom search as a menu item. We've already added an additional feature called 'new construction' and have successfully created a menu item that performs that search. The ... Jim data importer does not fully install hangs at 99 percent   Updated 12 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Jim:I submitted a private ticket #653166 on January 29th, and I have still not received any resolution to my issue, within that ticket number I provided you with a link to my php information of the ... Tom logo/header   Updated 12 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Tom:My logo is missing. Header does not show logo. Marty Change Login Button Color   Updated 14 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Marty:I'm trying to change the color of the login button before the user actually logins. I was able to change the color for after the user has logged in to our logo's color. Would you be able to help me ... Kevin Pott Can't modify some info in the front end   Updated 14 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Kevin Pott:Hi,I seem to be having trouble editing certain portions of the front end.1. I can choose if the listing is featured or available on a certain date when I enter a listing for the first time. I added ... Robert Barros missing everything   Updated 14 hours ago   4   WP Day Spa & Salon WordPress Theme Most recent comment from Hina Sultan:Hi,Installation Plus demo content has been complete at http://www.bfamily.net/ Emre changing the status names   Updated 15 hours ago   4   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Emre:Sorted
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