Okay

NEW SUPPORT SITE! PLEASE READ.

I've moved off the old antiquated support system, for a few reasons namely the continual problems with the outdated SupportPress theme that caused me to have to run a really old version of WordPress, a server that was overworked causing slow load times and bad user experience, among other things.

The one unfortunate thing with the move was I couldn't port existing open tickets over as the system is 100% different, so if you had an open request please reopen your ticket and we'll get back to you shortly, thanks for your understanding and this move was for you guys I'm sure you'll be 200% happier with the experience.

Thanks for purchasing one of my premium themes! I pride myself on supporting my customers — if you're experiencing trouble getting setup, I'll do my best to answer your questions as soon as possible. Support covers getting setup, trouble using any features and bug fixes. I unfortunately can't provide support for modifications or 3rd party plugins.

Theme support is only offered to verified customers, through this site — any other method will be redirected back here. Please search the knowledge base articles before submitting a ticket.

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I get a "Broken Theme/Stylesheet Missing WordPress" error when uploading or activating?

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing" error message being displayed when trying ...

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How do I update my theme to the latest version?

You have two options using the Envato WordPress Toolkit plugin to update all within the admin, quickly and ...

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How do I customize my theme?

First off I'd recommend using a Child Theme, some of my newer themes come packed with a Child Theme Generator (http://www.screenr.com/tbos). After you've created ...

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  Public Ticket Activity

KC Reordering listing photos   Updated 1 hour ago   1   WP Pro Real Estate 3 Responsive WordPress Theme Most recent comment from KC:My client noticed that they are unable to reorder listing images after uploading them to a listing. I am able to click and drag the images to reorder them, but when I close the modal and republish ... Josianne javascript conflict with contact form   Updated 2 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Josianne:I added a contact for 7 to my footer and it is not working. Here's the error my coder found...Need to contact the author of the theme and tell them about the conflict between the accordion script ... Mladen Distance between header content   Updated 3 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Mladen :I want to be able to remove the distance between the header and the content - see the link (there is a gap between the video background and the header, which I want removed)http://bit.ly/1UR0gMEAlso ... Kevin Can't translate Property features   Updated 5 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Kevin:Hi,I'm trying to translate the Property features in the single listings but doesn't seem to work at all. Please help!http://habec.cinetic.ca/listings/1200-pere-marquette/ katy updating theme   Updated 7 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from katy:URGENT PLEASEI figured out how to update the theme but 1. its disconfiguring the child theme, 2. before and after the update the menus stopped working, none of the sub menus are appearing. ... pia Listings   Updated 11 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from pia:Hello and thanks for helping me.I created a lot of "Listings" of the properties I sell. Now I want to have a page on my website "For sell" which shows all these properties together in a list without ... Daniel Moreno Listings by property type not working   Updated 12 hours ago   1   WP Pro Real Estate 6 Responsive WordPress Theme Most recent comment from Daniel Moreno:I have a property type tag called Exclusive properties. Right now 2 properties have that tag assigned. When I filter by tag I get this ... Marc Hide Beds and Baths at front   Updated 16 hours ago   3   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Marc:The newest from 2.2.2016 Mark How to download media   Updated 16 hours ago   3   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Mark:Hi,No problem. Attached is the photo.How do I download all of those images to my computer, so I can free up space on my hosting plan?Thanks. Daniel Images upload on front do not shows on back   Updated 19 hours ago   3   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Daniel:Hello,Is prety simple to undestand:> I delete a image from frontend listing, and the image do not be deleted.> I upload images from frontend listing, and, no images show on wp-admin (backending) of ... Miki Add Comment Link not showing on Blog   Updated 23 hours ago   5   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,Please post admin login details so I can look into this issue for you, it’s secure.Note: Please Mark Ticket Private when sharing Admin login details. Jeffrey Pease upload to wordpress   Updated 23 hours ago   2   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,If you are installing your theme from the WordPress theme installer, but get a message that says “Are you sure you want to do this?”, most likely your web server is configured with PHP ... Andrew Newton Remove search criteria   Updated 23 hours ago   2   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,Advanced SearchHere you can choose your style, and add/remove/sort fields for the advanced search area.TypeCityStateZip/PostcodeBedsBathsPrice FromPrice ToStatusAdditional ... Danijel Prebeg Advanced search,listing and booking   Updated 23 hours ago   4   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Here is the information you required http://contempothemes.com/wp-real-estate-7/documentation/#booking Kathia Embedded SignUp Forms from MailChimp   Updated 23 hours ago   2   WP Day Spa & Salon WordPress Theme Most recent comment from Hina Sultan:Hi,I'm afraid we do not provide support for 3rd party plugin - you will need to customize the theme code to achieve this (Plugin integration). customizations of this nature are not included in our ...
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