Okay

NEW SUPPORT SITE! PLEASE READ.

I've moved off the old antiquated support system, for a few reasons namely the continual problems with the outdated SupportPress theme that caused me to have to run a really old version of WordPress, a server that was overworked causing slow load times and bad user experience, among other things.

The one unfortunate thing with the move was I couldn't port existing open tickets over as the system is 100% different, so if you had an open request please reopen your ticket and we'll get back to you shortly, thanks for your understanding and this move was for you guys I'm sure you'll be 200% happier with the experience.

Thanks for purchasing one of my premium themes! I pride myself on supporting my customers — if you're experiencing trouble getting setup, I'll do my best to answer your questions as soon as possible. Support covers getting setup, trouble using any features and bug fixes. I unfortunately can't provide support for modifications or 3rd party plugins.

Theme support is only offered to verified customers, through this site — any other method will be redirected back here. Please search the knowledge base articles before submitting a ticket.

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I get a "Broken Theme/Stylesheet Missing WordPress" error when uploading or activating?

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How do I update my theme to the latest version?

You have two options using the Envato WordPress Toolkit plugin to update all within the admin, quickly and ...

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How do I customize my theme?

First off I'd recommend using a Child Theme, some of my newer themes come packed with a Child Theme Generator (http://www.screenr.com/tbos). After you've created ...

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  Public Ticket Activity

Mark How to download media   Updated 3 minutes ago   4   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Hi Mark,You can download media images via FTP OR you can have a look at following plugin:https://wordpress.org/plugins/downml/screenshots/ Daniel Colour Stile on skin makes no sense   Updated 12 minutes ago   2   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:I would recommend you to use custom css to change color for specific element as per your desired. Please read KB article : How do I customize my theme? Kathia Remove Current Day Spa Logo   Updated 19 minutes ago   4   WP Day Spa & Salon WordPress Theme Most recent comment from Hina Sultan:Here you go!#masthead .site-logo{ display:none!important; } Aaron Gold Slider and other question   Updated 30 minutes ago   3   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Hi Aaron,#1There is no option available in theme by default, You need to customize to achieve your desired feature.#2You can change Find A Home Text from menus via Appearance > Menus#Fo Blog ... Daniel Change Color on Header   Updated 36 minutes ago   2   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,You can change it via custom css, Please read article at: How do I customize my theme? Joni Agent Contact Email   Updated 1 hour ago   6   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Joni:Thank you! Much appreciated! Miller Disable Posts Slider   Updated 1 hour ago   2   WP Pro Real Estate 6 Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,You can hide slider by using custom css via Theme Settings..single .post-thumb .flexslider { display: none; } ciprian missing listing menu from admin page   Updated 1 hour ago   2   WP Pro Real Estate 5 Responsive WordPress Theme Most recent comment from Hina Sultan:Hi,Please post admin login details so I can look into this issue for you, it’s secure.Note: Please Mark Ticket Private when sharing Admin login details. KC Reordering listing photos   Updated 3 hours ago   1   WP Pro Real Estate 3 Responsive WordPress Theme Most recent comment from KC:My client noticed that they are unable to reorder listing images after uploading them to a listing. I am able to click and drag the images to reorder them, but when I close the modal and republish ... Josianne javascript conflict with contact form   Updated 4 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Josianne:I added a contact for 7 to my footer and it is not working. Here's the error my coder found...Need to contact the author of the theme and tell them about the conflict between the accordion script ... Mladen Distance between header content   Updated 5 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Mladen :I want to be able to remove the distance between the header and the content - see the link (there is a gap between the video background and the header, which I want removed)http://bit.ly/1UR0gMEAlso ... Kevin Can't translate Property features   Updated 7 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from Kevin:Hi,I'm trying to translate the Property features in the single listings but doesn't seem to work at all. Please help!http://habec.cinetic.ca/listings/1200-pere-marquette/ katy updating theme   Updated 9 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from katy:URGENT PLEASEI figured out how to update the theme but 1. its disconfiguring the child theme, 2. before and after the update the menus stopped working, none of the sub menus are appearing. ... pia Listings   Updated 13 hours ago   1   WP Pro Real Estate 7 - Responsive WordPress Theme Most recent comment from pia:Hello and thanks for helping me.I created a lot of "Listings" of the properties I sell. Now I want to have a page on my website "For sell" which shows all these properties together in a list without ... Daniel Moreno Listings by property type not working   Updated 14 hours ago   1   WP Pro Real Estate 6 Responsive WordPress Theme Most recent comment from Daniel Moreno:I have a property type tag called Exclusive properties. Right now 2 properties have that tag assigned. When I filter by tag I get this ...
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